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I have just installed the app Webroot SecureWeb Browser to my iphone but even though I have register

  • May 26, 2015
  • 3 replies
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Fresh Face
I have just installed the app Webroot SecureWeb Browser to my iphone but even though I have register & installed SecureAnywhere on my PC the app will not recognise my user name and password. Help

Best answer by vmorley

Thanks for your reply.  I did everything that you said in your reply before but this time I managed to remove the k/b from the screen & press the correct button so now I have no problem, thanks

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 26, 2015
    Hello vmorley,
     
    Welcome to the Webroot Community,
     
    First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Complete on an iPhone.
     
    iOS Download InstructionsTo download the SecureWeb app:
    1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.  
    2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app. Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8  
    3. Enter your Apple ID password. The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.  
    4. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration. When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.  
    5. For more information, see Webroot SecureWeb for iOS Help.
     
    If these were the instructions you were using before, and you're still encountering an issue, it's possible the issue could be related to the permissions granted to your account.  To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.  If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know.
     
    Hope this helps,
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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    Fresh Face
    • vmorley
    • Author
    • Fresh Face
    • Answer
    • May 26, 2015
    Thanks for your reply.  I did everything that you said in your reply before but this time I managed to remove the k/b from the screen & press the correct button so now I have no problem, thanks
    RetiredTripleHelix
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 26, 2015
    Hi vmorley,

    That's great hear! Happy you got Webroot working.

    Have a great day! 🙂
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
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