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I have renewed my subscription, but my phone is showing as expired

  • December 23, 2014
  • 3 replies
  • 29 views

moonzero2
Popular Voice
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I renewed a few days ago, but the webroot on my phone has a red banner at the bottom saying it has expired.
 
is there a simple way to sort this out]?

3 replies

Ssherjj
Moderator
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  • Moderator
  • December 24, 2014
@ wrote:
I renewed a few days ago, but the webroot on my phone has a red banner at the bottom saying it has expired.
 
is there a simple way to sort this out]?
Hello moonzero2,
 
Welcome to the Community!
 
Have you tried a restarting your phone? Can you click register or not in the Webroot menu?

 
Would you want to uninstall/ reinstall WSAC from the PlayStore by going to My Apps.
 
OR you can go HERE
 
Please let us know if you are still having problems Ok?
 
 
 
 
 
 
Regards,

moonzero2
Popular Voice
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  • Author
  • Popular Voice
  • April 2, 2015
Apologies for my tardiness in replying.
 
It took a few days but it eventually went back to normal.

Ssherjj
Moderator
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  • Moderator
  • April 2, 2015
Hello moonzero2,
 
That;s great that you got this sorted. Thanks for letting us know!
 
 
 
Kind Regards