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I started with spysweeper in 2011. moved to SecureAnywhere in 2014. Had a crash and didn't reload WebRoot.

 

 Spy Sweeper 1 Year Subscription 2011

Webroot SecureAnywhere Antivirus 2014



 Had a crash and didn't reload Webroot

Received a notice of renewal so I loaded one of those (? which one) back on to see if I wanted to renew.

It reported a virus trojan horse: worm-shiv and locked up

I used task manager to end the program

I went to Webroot and upgraded to 

WSAV 1 Device to WSAI 3 Device Product Upgrade

Webroot SecureAnywhere Internet Security Plus 3 Device 1 Year Renewal

I have scanned 7 times and not been able to find worm-shiv

Anyone had this problem, or know what to do next.

I use Malwarebytes Anti-Malware version 2.1.6.1022,  SpywareBlaster 5.0, 

Spybot 2.01 Corporate Edition and Windows Defender

Thanks, Streamsaver

 
Hello streamsaver,

 

Welcome to the Webroot Community,

 

Have you tried running Webroot in SafeMode with Networking to see if Webroot finds this trojan? You could try this and see if Webroot comes up with anything.

 

Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 

 

1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking

http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68

2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.



This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.

 

Please let us know if you get this resolved or not.

 

 

Kind Regards,
Thanks Ssherjj ........... Saw your badges...impressive.... lighting fast response.......Not sure if I'd finished typing my question.

I'll try it and let you know. Streamsaver
Hi streamsaver,



I did find a Webroot Blog back in 2009 about this Worm-Shiv. It's an interesting read http://www.webroot.com/blog/2009/04/08/inane-shenanigans-with-worm-shiv/



Regards,
I went to your website prior to contacting you and saw the video. It was surreal.
It has found 14 threats after 2 hrs 5 min 500K files (41% finished)
Hi streamsaver.

 

That's alot of threats. It's a very slow process but Webroot is very thorough and Webroot will repeat the scan again when it's finished to make sure the threats are gone. Have patience and this will be rewarding. I always get excited when Webroot finds these threats like no other AV. Webroot has fixed alot of computers that I have worked on. Soo

 

 

Thanks for keeping us posted. I'll be here the rest of the day if you need anything.

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