Its a Crypt.Trojan i need webroot to be able to protect others from. Someone sent me the virus directly from steam in a attempt to get me to run it.
Where can i submit the file?
Answer
I seem to have found a new virus only one out of 42 other scanners will pick up on..
Best answer by DanP
Hello @
There are several ways to submit a file for analysis.
Our file submission page is here: Webroot File Submission
You can also access this by clicking the Cog icon next to Utilities, going to the Reports tab and clicking on "Submit a file."
You may also want to create a Support Ticket and copy and paste the log entry that includes that file in the ticket. The "Save scan log" button is also on the Reports tab under utilities.
Thanks,
-Dan
There are several ways to submit a file for analysis.
Our file submission page is here: Webroot File Submission
You can also access this by clicking the Cog icon next to Utilities, going to the Reports tab and clicking on "Submit a file."
You may also want to create a Support Ticket and copy and paste the log entry that includes that file in the ticket. The "Save scan log" button is also on the Reports tab under utilities.
Thanks,
-Dan
Hello, welcome to the Webroot Community!
You can submit a Trouble Ticket if you are infected and need Webroot Support to help remvoving it. This is FREE with your valid license.
If you are not actually infected and just want to submit the file:
I hope this helps!
You can submit a Trouble Ticket if you are infected and need Webroot Support to help remvoving it. This is FREE with your valid license.
If you are not actually infected and just want to submit the file:
- Open WSA
- Click the gear tool next to Utilities
- Click the Reports tab
- Click Submit a File, it is on the far right.
I hope this helps!
+35- OpenText Employee
- Answer
Hello @
There are several ways to submit a file for analysis.
Our file submission page is here: Webroot File Submission
You can also access this by clicking the Cog icon next to Utilities, going to the Reports tab and clicking on "Submit a file."
You may also want to create a Support Ticket and copy and paste the log entry that includes that file in the ticket. The "Save scan log" button is also on the Reports tab under utilities.
Thanks,
-Dan
There are several ways to submit a file for analysis.
Our file submission page is here: Webroot File Submission
You can also access this by clicking the Cog icon next to Utilities, going to the Reports tab and clicking on "Submit a file."
You may also want to create a Support Ticket and copy and paste the log entry that includes that file in the ticket. The "Save scan log" button is also on the Reports tab under utilities.
Thanks,
-Dan
Webroot Threat Research
+35- OpenText Employee
Thanks for the submission.
We now have that file classified as malicious.
-Dan
We now have that file classified as malicious.
-Dan
Webroot Threat Research
Thank you Dan!@ wrote:
Thanks for the submission.
We now have that file classified as malicious.
-Dan
Gotta LOVE the instant update with no need to wait for 'definitions updates' :)
Thank you for your quick actions.. I also reported the person who attempted to send it to me on steam ^^
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