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three questions

1 - my account show I have 2 different lenovo computers - I only have one. How can this be resolved??

 

2. I bought a new HP and mcafee is on it now w/ a 30 day trial. I have used webroot for a long time and want to continue. Can I download the webroot software from internet and use the key # 

 

3. do I need to remove the mcafee first or can I download the webroot and then remove the mcafee
Hello and Welcome to the Community Forum, @ 

 

#1- Deactivate the oldest Lenovo subscription. Make sure you check the Subscription dates. If you have two different keycodes keep the newest one for your Lenovo.

 

#2- Please download from here, for your HP.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for the enstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
#3- I would uninstall McAfee..why bog your system down when Webroot is all you need.  You can install Webroot and then remove McAfee.

EDITED,

Additional:

How to Remove McAfee

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

 

 

Hope this helps and if not give us a shout!

 

Kind Regards,

 

 
Followed your directions and it is all good now. Thanks so much.

 

BTW Webroot found malware that Mcafee didn't. Glad I got this on the new PC now. 

 

again thanks for your assistance, you were a huge help.

Barbara
Hi Barbara!

 

Tht'a wonderful! We are glad to be able to help others out!

 

Well that doesn't surprise me about Webroot. It's the best product out there.

 

Webroot WIN Cloud does all the work not your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php

 

 



 

KInd Regards!

 

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