The makers have recently updated it and, to my chagrin, it exhibited what I considered a bug. Its purpose is to select all or part of a screen, edit it and save it as a graphic or video file. When I tried to use the new version, the screen just went white and it was totally useless, without any explanation or clue as to what went wrong. I sent the makers an e-mail to try and resolve the situation, as follows:
On Thu, 19 Jun 2014 14:11:02 +0300, Brian Ellis <xxx@xxx.com> wrote:
I installed v. 7.8. On selecting Rectangular Region, my screen goes white and I lose the image I wish to select from.
Have reverted to v. 7.6 which works OK.
Suggestion: would prefer 'Save As' to left of 'Open' as am in the habit of whizzing to top left to save.
Regards
Brian
I received a reply as follows:
Dear Brian,
I think you have some tool installed on your system that blocks FSCapture 7.8 from taking screenshots. FSCapture 7.6 works because it is not in the black list of that tool. For example: ZoneAlarm ForceField is such a program. You need to shut it down temporarily when using FastStone Capture to make screenshots.
Some users also got this issue when they used "Advanced Launcher", PrevX or "Webroot Secure Anywhere" or "Kapersky Internet Security"(its "Safe Money" feature) or "Trusteer Rapport". If you use the same software, you need to turn off some of its options when using FastStone Capture.
Thanks for your suggestion. I will share it with our team.
Best regards,
Andrew Lu
From this reply, I gather that the new version is incompatible with a number of existing softwares besides WSA, many of which are also important security systems. Further exchanges with the makers suggests that the problems are due to the cited software (nonexhaustive list) and not to FS Capture. I maintain that this new version contains a serious bug, as defined by Wikipedia:
A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Most bugs arise from mistakes and errors made by people in either a program's source code or its design, or in frameworks and operating systems used by such programs, ...
Would you consider that a software that has incompatibility problems with other softwares is buggy? This is denied vehemently by the makers, who state that it is up to the user to modify the other software to allow it to be used. I consider that modifying anything in security software may be very hazardous and I refuse point-blank to do so. This does not worry me as I have reinstalled the previous version which works just fine for everything which I wish to do, but that is not the question.