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I am rying to install webrrot eomplete form disc and when I insert the disc nothing happens.  My current version is opened and then everything ceases. The instructions on the disc state that the installation program begins automatically.
Hello and Welcome to the Webroot Community!

 

Here is the download link use that instead: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

Thanks,

 

Daniel 😉
same ting, opens webroot and stops.
@ wrote:

same ting, opens webroot and stops.
Do you have it installed already? Do you see a Green Orb with a W by the clock?

If so hover over it and can you tell us the version number as the latest release is v8.0.6.44 also Double click on the Orb and it will open the main interface.

 

Thanks,

 

Daniel
Daniel,

 

Yes I have it installed, I purchased the computer last year and it came with Secure Anywhere version v8.0.6.44 installed. This version will expire in 16 days.  I purchased internet security complete on disc. I double clicked on the on the orb and it opened the interface.  Where do I go from there? 

 

Thank you for your help,

Bob
@ wrote:

Daniel,

 

Yes I have it installed, I purchased the computer last year and it came with Secure Anywhere version v8.0.6.44 installed. This version will expire in 16 days.  I purchased internet security complete on disc. I double clicked on the on the orb and it opened the interface.  Where do I go from there? 

 

Thank you for your help,

Bob

Hi Bob,

 

What Product version are you running now WSA-Complete, WSA-Anti-Virus, WSA- Internet Security Plus and did you buy your new PC at Best Buy US and do you you have a Subscription via Geek Squad just asking to be sure? Please don't do anything until we get you sorted! http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.htm

 

Daniel
Daniel,

 

I am running Internet Scurity Plus, version 8.0.6.44.

 

Bob
@ wrote:

Daniel,

 

I am running Internet Scurity Plus, version 8.0.6.44.

 

Bob

OK was it from Best Buy US and if it is a Subscription via Geek Squad? Also do you use the password manager?

 

Thankis,

 

Daniel
It is from Best Buy and it is a subscription via Geek Squad.
Daniel,

 

I do not use the password manager.
@ wrote:

It is from Best Buy and it is a subscription via Geek Squad.

Okay 1 last thing do you use the Password Manager? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C7_PasswordManagement/CH7_PasswordManagement.htm because when you add the new keycode you will lose your saved Passwords so you need to save them. Also are you sure your not under automatic renewal via Geek Squad? here is some info on the Passwords even though it's older version it's still the same: http://download.webroot.com/WSAPasswordsUserGuide_8.0.1.pdf and are you willing to lose the remaining time as you can wait till the last day and i will show you how to install the Boxed version?

 

Thanks,

 

Daniel
I do not use password manager so that won't be an issue.  I don't believe I am under auto renewal although there is a link to renew with Geek Squad support.  I am willing to lose the remaining time to get the new subscription installed. 
Okay just follow these instructions and you will be all set!

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Also setup your Online Console here: Webroot SecureAnywhere Online Console so you can control up to 5 Devices with the Complete version!

 

Let us know how it goes!

 

Thanks,

 

Daniel 😃
Daniel,

 

All done, up and running.  Thank you very much for your help.

 

Ob
@ wrote:

Daniel,

 

All done, up and running.  Thank you very much for your help.

 

Ob

Bob you are very Welcome and it was my pleasure just make sure to visit us often even if you don't have any issues we are a great bunch as most of us are Volunteers and that tells you how much we believe in the Direction of WSA is going all the work is done in the WIN Cloud and not on your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php

 

Thanks,

 

Daniel :D

 

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