Internet Access
I have been trying to check for software updates and I keep getting a message that there is no active Internet Connection. How or where do I verify that Webroot has access to the Internet?
Hello @ ,
Welcome to the Webroot Community.
Are you experiencing this issue on a Mac or Windows machine?
Generally if Webroot is not connecting out to update it means there is a miscommunication with the software and a simple uninstall and reinstall can usually resolve this.
Please respond back to me here and let me know what Operating System you are using and we can move forward from there.
Best Regards,
Welcome to the Webroot Community.
Are you experiencing this issue on a Mac or Windows machine?
Generally if Webroot is not connecting out to update it means there is a miscommunication with the software and a simple uninstall and reinstall can usually resolve this.
Please respond back to me here and let me know what Operating System you are using and we can move forward from there.
Best Regards,
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