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Webroot Identity Shield will not allow me to watch Netflix through Internet Explorer -- only get sound, no streaming. If I disable Identity Shield, Netflix works fine in Internet Explorer. Webroot does not interfere with Netflix when I use Firefox or Chrome.

 

When I use Internet Explorer to play my Knight's Fable game on Facebook ... I consistently get a threat found alert.

Win32.LocalInfect.2 pops up several times. I tried disabling Identity Shield, still got the error.

This error does not occur when I use Chrome.

 

Angela Lister

 

I just started using Webroot and I am unfamiliar with the disable -- would rather not attempt that. Might have to for a better report.
Hello and Welcome to the Community Forum,

 

Please have a look at this Thread by TripleHelix and see if that helps your issue.

 

Edited: Look here at the PC User Guide.

 

 Also you can Submit a Support Ticket because they may have to whitelist your game

 

Kind Regards,
Thank You Ssherii

 

I looked through the hand book and found the problem under PC Security Block/Allow

 

Problem solved
Hi aklister,

 

Great news! I'm happy that everything is taken care of!

 

 

Thanks for letting us know!

 

 

Best Regards:D

 

 

 

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