My WebRoot paswwrod will work for all web root bar Internet Security Complete for mobile? This means I cannot install Internet Security Complete on my mobile. I dont wont to change my password, I want my password to be excepted!
The message it gives me:
Error
The password must be between 9 and 30 characters long. It must include at least 6 letters and 3 numbers. It should not contain the English word "password" or the "<" or "<" characters.
My password fits the critria. Would like some support. The computer auto responce was not helpfull.
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Hi @ ,
Welcome to the Webroot Community,
I am sorry to hear you are having issues with your password on your mobile. Please read below and see if any of this applies to you.
Make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Kind Regards,
Welcome to the Webroot Community,
I am sorry to hear you are having issues with your password on your mobile. Please read below and see if any of this applies to you.
Make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Kind Regards,
Thank you Sherry for taking the time to write all of that :-)
I am the only user and admin with all rights. I had paid for WSA Complete. The KB Article does not apply in my situation.
However when checking rights I noticed my profile did not contain my name or mobile number.
I have fixed that now but I am not sure if that would have fix the issue or not because I bit the bullet and changed my password in my account console.
To clarify,
Installing it on my pc with my choice of password was fine. When installing the complete app on my phone it would not accept the password I used for my console. For example when I installed and set everything up my password was something like this:
Th*009//e2
And like I said the password worked fine. However when entering my details in WSA Complete for mobile the app said my password was not valid. Therefore the app and the pc software have different restrictions on what can be used as a password. This is annoying.
So in order to make it work I had to change my console password to something like:
6546waTef654684e
I don’t really mind that I had to change it. I just found it annoying at the start as the rules for passwords should be the same over both software to avoid customers like me having this slight frustration.
To put it more bluntly. If it where my wife installing this she would have been so frustrated that she would have uninstalled everything and ask for her money back. She just has no time for technology unless it just works. There would be more like her and I think Webroot needs to fix this overlook.
But thanks again for the help and showing me an area of my console I needed to update J
Welcome to the Webroot Community,
I am the only user and admin with all rights. I had paid for WSA Complete. The KB Article does not apply in my situation.
However when checking rights I noticed my profile did not contain my name or mobile number.
I have fixed that now but I am not sure if that would have fix the issue or not because I bit the bullet and changed my password in my account console.
To clarify,
Installing it on my pc with my choice of password was fine. When installing the complete app on my phone it would not accept the password I used for my console. For example when I installed and set everything up my password was something like this:
Th*009//e2
And like I said the password worked fine. However when entering my details in WSA Complete for mobile the app said my password was not valid. Therefore the app and the pc software have different restrictions on what can be used as a password. This is annoying.
So in order to make it work I had to change my console password to something like:
6546waTef654684e
I don’t really mind that I had to change it. I just found it annoying at the start as the rules for passwords should be the same over both software to avoid customers like me having this slight frustration.
To put it more bluntly. If it where my wife installing this she would have been so frustrated that she would have uninstalled everything and ask for her money back. She just has no time for technology unless it just works. There would be more like her and I think Webroot needs to fix this overlook.
But thanks again for the help and showing me an area of my console I needed to update J
Welcome to the Webroot Community,
P.s. I was hoping you would say a nice glass of wine 😉
Hi @ ,
I am sorry you were having this trouble.I also have WSAC and my password for my mobile is the same as all my PC's so I'm not sure why Webroot mobile would be difficult. Never the less I hope everything is okay now.
Yes I can totally understand if this was your wife or even other users having issues with Webroot. But we have the Forum for support and we have the free Technical Support Team who would glady help you/ Webrooters in any situation that arises.
Again I hope everything is good to go now?
I also would love a nice glass of wine..so cheers!!;)
I am sorry you were having this trouble.I also have WSAC and my password for my mobile is the same as all my PC's so I'm not sure why Webroot mobile would be difficult. Never the less I hope everything is okay now.
Yes I can totally understand if this was your wife or even other users having issues with Webroot. But we have the Forum for support and we have the free Technical Support Team who would glady help you/ Webrooters in any situation that arises.
Again I hope everything is good to go now?
I also would love a nice glass of wine..so cheers!!;)
Yes it's all good thanks for the help 🙂
Hi @ ,
You are most welcome!:D
Remember we are here if you happen to need anything else.
Kind Regards!
You are most welcome!:D
Remember we are here if you happen to need anything else.
Kind Regards!
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