Hello and Welcome to the Webroot Community!

 

Can you check these 3 places to see if anything is under Monitored? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm and here if it's blocked: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnections.htm and here: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFiles.htm also does it happen on other Browsers and which one are you having the issue with?

 

Thanks,

 

Daniel 😉

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Daniel, thank you for your reply. I clicked on each link that you provided and checked my Webroot settings. Here they are:

* Link 1 - controlling acitve process. everythig=ng marked allowed, No "monitored"

* Link 2 - managing Active Conections - everything makred "allow"

* Link 3 - Blocking/Allowing Files - displayed only 1 file which is marked 'allow". It is: auto.kms.exe in c:windowsautokms

 

A appreciate your help. What do I check next? ~ Phoenix

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Okay I did ask which Browser? Now to check to see if it is WSA can you Shut Down WSA by going down to the Green Orb by the clock and Right Click and Click on Shut Down Protection after that is done see if it works as it's supposed to and if it does then you will need to Submit a Support Ticket so they can look into it further. Please let us know what they come up with as it could help other users with this type of issue. Make sure to restart WSA after your testing.

 

Thanks,

 

Daniel 😉

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