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i deleted my old mobile i want to put my new mobile on but the keycode says error 154 please help what do i need to do cant i remove the old device to put new mobile on it.
Hello and Welcome to the Webroot Community!

 

Go into your Online Console and remove the phone from the Mobile list then wait 30 to 45 minutes and try to install on your phone again!

 

Here is some more info: https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812 please let us know how it goes and if it still doesn't work please Submit a Support Ticket and they will be happy to help you get this sorted.

 

Thanks,

 

Daniel ;)

 

i did remove device but wont let me use the keycode on my new mobile says eror154. i will go to add device its gone so i try to to install it on my S5 it downloads the app to my phone but keycode for android wont work
@ wrote:

i did remove device but wont let me use the keycode on my new mobile says eror154

Yea I don't know that error code 154 so it's best to contact support and they will help you get it sorted and please let us know how it goes!

 

Thanks,

 

Daniel 😉
Thank you:D
i figure it out finally but what mobile app do i use now? i bought webrooot internet security plus so what mobile app i use? on my menu my Samsung S5 on there finally but the app i need on my phone i tried webroot complete it wont take the keycode. LOL

 

thanks 

Eric
@ wrote:

i figure it out finally but what mobile app do i use now? i bought webrooot internet security plus so what mobile app i use? on my menu my Samsung S5 on there finally but the app i need on my phone i tried webroot complete it wont take the keycode. LOL

 

thanks 

Eric

Here is the info required! https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300

 

And in your case since you have WSA-ISP

 

WSA-Internet Security Plus

 

Use the same key code as you use for your computer.  This will provide the functionality of Premier you received when purchasing WSA-Internet Security Plus.  When installing it, choose "I already have an account."***



 

Free**

See note below for how to activate Premier from within Free.

 

 

 

 

And optional

Free SecureWeb Browser

 



 

HTH,

 

Daniel 😉
Thank you Daniel and all of you I got it finally. I learned something lol...
Glad you got it sorted and I'm happy to help so come back and visit we are a great bunch here!

 

Cheers,

 

Daniel 😉

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