I have had a 5 year subscription of your Webroot SecureAnywhere - Complete for nearly a year installed on my Home Desktop with Windows 8 with relatively minor, easily corrected problems.

 

I never installed it on my iPhone or iPad as I never felt the need.

 

With the advent of Apple Pay, the purchase of a new iPhone 6 Plus, and a new iPad Air 2, I decided to install added security; namely Webroot SecureAnywhere - Complete.

 

After installing and opening the SecureWeb app on each unit; I pressed the little key icon with the red x over it.

 

I was asked to Login to SecureWeb. Then it asked for my User Name - Having never established a User Name with Webroot, I used my email address and the password established with Webroot............. Login Failure.....

 

 

While writing this question, the problem solved itself. Not sure how or why. Maybe a glitch.

 

Ed Baker