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Mac - Can not login Webshield (Firefox / Safari)

  • February 3, 2014
  • 6 replies
  • 29 views
R
New Voice
In my account I have 2 subscriptions of which one has ended. When I try to logon to Webshield it is refused because subscription is ended. It is saying that I have to extend this subscription.
 
I would like to connect to Webshield with my new subscription. Please let me know how to arrnage this.
 
Regards,
Rutger

Best answer by MikeR

It looks like we were within the grace period of the account closing and Nic and I were able to revive the account and associate the new keycode. You should be good to go, please let us know if you have any questions! :D

    6 replies

    nic
    Forum|alt.badge.img+56
    • nic
    • Retired Webrooter
    • February 3, 2014
    I do see your active subscription in our system.  Do you have the keycode for the active subscription?  You should be able to enter the new keycode in place of the expired one.  Bring up the console and click on the gear icon next to My Account and that will let you enter the new keycode.
    R
    New Voice
    • RPI
    • Author
    • New Voice
    • February 3, 2014
    I have 2 consoles. My current subscription is in a console created in 2014. My old subscription is in a console created in 2012. When attempting to connect with Webshield it is trying to connect to my old subscription. It is not possible to add my new subscription to my old console (error).
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • February 3, 2014
    Hi Nic
     
    Perhaps not my place to say this but I thinkthat this one is one for the backroom boys (& girls) althought @ has in the past, if I recall correctly, managed to sort out the necessary in relation to this sort of thing.
     
    HTH?  Apologies if my comments are out of place...I have struggled with this one in the past.  ;)
     
    Regards
     
     
    Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    R
    nic
    Forum|alt.badge.img+56
    • nic
    • Retired Webrooter
    • February 3, 2014
    Yeah at this point we should probably get you over to support to get this fixed.  You are correct that we've reached the extent of what I can handle @ :)
     
    Go ahead and click here to get started.
    RetiredTripleHelix
    Baldrick
    R
    MikeR
    • MikeR
    • Retired Webrooter
    • Answer
    • February 3, 2014
    It looks like we were within the grace period of the account closing and Nic and I were able to revive the account and associate the new keycode. You should be good to go, please let us know if you have any questions! :D
    Mike R Social Media Manager
    Baldrick
    R
    nic
    R
    New Voice
    • RPI
    • Author
    • New Voice
    • February 4, 2014
    Everything is fine now. Thanks to all for your efforts and help to solve this issue. :D
     
    Regards
    Rutger
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