Malware Infection
What should I do if webroot says my computer is safe but when I run a different program I find infections that webroot missed?
+52Hi
Read this thread:
Vurus removal options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
Thank you
Petr.
Read this thread:
Vurus removal options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
Thank you
Petr.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
If you can post the logs from the other AV program or even better upload them to a file hosting site so I can download them and have a look. Filedropper is free and quick its the one we use here in Support.
www.filedropper.com
www.filedropper.com
It wasn't an anti virus program it was an anti malware program called spyhunter and it gave me a blue screen before I uninstalled it...
+56Can you please Submit a Support Ticket so that Rakanisheu can look at your scan log and let you know what's going on!
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Hello
Please tell me first that you can then analyze logs from your system and add the threat to your database of malware Protection. Because It will make effort to assist you in locating and removing a potential malware infection from your computer.
Please tell me first that you can then analyze logs from your system and add the threat to your database of malware Protection. Because It will make effort to assist you in locating and removing a potential malware infection from your computer.
Hi marry_smith
Apologies but I am not really understanding your post. Are you asking a question (in which case I will reply) or making a comment (in which case I will not)?
Regards
Baldrick
Apologies but I am not really understanding your post. Are you asking a question (in which case I will reply) or making a comment (in which case I will not)?
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
+56@ wrote:
Hello
Please tell me first that you can then analyze logs from your system and add the threat to your database of malware Protection. Because It will make effort to assist you in locating and removing a potential malware infection from your computer.
Yes they can and yes it will so please do as I said above by Submitting a Support Ticket to get it sorted!
Thanks,
Daniel
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.