Miserable customer service with this software. Why no easy online chat?
Recently I renewed this service (really like the Password Manager) for two years. I had to change my ISP email address due to relocation. Now my new email address receives Webroot email but I can't sign on with it only the old email address. None of the passwords have changed but it won't accept them either. When I try to get online help, I wind up with a very brief exchange with I guess sales directory person who gives me a URL to get the help I need. Of course when I put in the URL and click, instead I get right back to my original problem. i am so sick of the difficulties this site is presenting.
+62Hello u22805,
Welcome to the Community!
Very sorry you are having these problems. Hold on and we will get this resolved.
Would you submit a Support Ticket free of charge and they are pretty quick in responding back.
Please let us know if this gets resolved or/and you need more help!
Best Regards,
Welcome to the Community!
Very sorry you are having these problems. Hold on and we will get this resolved.
Would you submit a Support Ticket free of charge and they are pretty quick in responding back.
Please let us know if this gets resolved or/and you need more help!
Best Regards,
Hello there!
While it might become required to have Support help you, there is a chance you can do this on your own.
The problem here is that of course the Account Console sign in is your email address.. in this case your old one. That email address is your User, and the Password Manager is tied to that specific email address and User profile.
There is a way that you might be able to resolve this on your own, if you have a free User slot. WSA provides device licenses, but with that it also provides an equal number of allowed User Profiles. If you have only created ONE user (the old email address) you should have empty user slots available. Lets check.
How many users are listed? The Password Manager is only availabe on licenses that have 3 or more seats, so if you have only ONE user listed, you have empty user slots.
Please let me know about this, and we will go from there.
While it might become required to have Support help you, there is a chance you can do this on your own.
The problem here is that of course the Account Console sign in is your email address.. in this case your old one. That email address is your User, and the Password Manager is tied to that specific email address and User profile.
There is a way that you might be able to resolve this on your own, if you have a free User slot. WSA provides device licenses, but with that it also provides an equal number of allowed User Profiles. If you have only created ONE user (the old email address) you should have empty user slots available. Lets check.
- Log into the Account Console
- Click your email address at the upper right
- Select Manage Users from the drop down
How many users are listed? The Password Manager is only availabe on licenses that have 3 or more seats, so if you have only ONE user listed, you have empty user slots.
Please let me know about this, and we will go from there.
Well you found the place to get help.. Only thing better would be a support ticket. A quick reply here is ALMOST as good as live chat.
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