Hi sdhobbs1,

 

I am sorry you are having these issues. This doesn't sound right at all. EDIT: Are you holding the button ttill PC goes off?

 

Please have a look at this article here and see if any of this sounds like your issue .https://support.apple.com/en-us/HT200553

 

If not I would advise contacting the support team so they can check this out for you.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

 

Best Regards,

 

 

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