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My scans have suddenly gotten very short, like less than a second and it doesn't really even appear

  • January 26, 2015
  • 1 reply
  • 45 views
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It seems like it is not really scanning but the display says my PC is protected.  Previously scans took around a minute and twenty seconds.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • January 26, 2015
    Hello and Welcome to the Community Forum,
     
     
    Have you rebooted your system? Is this happening all the time now?
     
    (Knowledge Base here)
     
    And if  this keeps happening maybe a clean reinstall of Webroot can fix this issue if you want to do it?
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
    Please let us know if that resolves your issue?
     
     
    KInd Regards,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    Petrovic
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