Skip to main content
Customer Support Customer Support

my web root can not scan my computer

  • May 8, 2015
  • 1 reply
  • 22 views
O
hi
 
 

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 8, 2015
    Hi @,
     
    Welcome to the Webroot Community Forum,
     
    I am sorry for any issues that you are having,
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely! This is for a PC not a Mac.

     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Terms & ConditionsAccessibility statement