My Webroot Secure Anywhere is claiming that my subscription has expired and I verified that I have 196 days left.
My Webroot Secure Anywhere is claiming that my subscription has expired and I verified that I have
+52Hello and Welcome to the Webroot Community Forums!
The best thing to do is to contact support , and ask Webroot Support to take a look this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
The best thing to do is to contact support , and ask Webroot Support to take a look this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
Hi triddle
Welcome to the Community Forums.
As Petrovice has quite rightly recommended contacting Support is your best option as we volunteers do not have access to the Webroot back office systems.
Having said that, is it possible that (i) before purchaisng your WSA subscription you took a trial, & (ii) you then bought a subscription that resulted in you having to enter a new keycode rather than converting your trail into a paid for subscription? If so then it is possible that you are being notified of the expiry of the trial keycode rather than your current paid for keycode...that is all?
Eitherway, Support should be able to sort you out on this and if not then do come back here and we will see if we can faciliate the resolution for you.
Regards, Baldrick
Welcome to the Community Forums.
As Petrovice has quite rightly recommended contacting Support is your best option as we volunteers do not have access to the Webroot back office systems.
Having said that, is it possible that (i) before purchaisng your WSA subscription you took a trial, & (ii) you then bought a subscription that resulted in you having to enter a new keycode rather than converting your trail into a paid for subscription? If so then it is possible that you are being notified of the expiry of the trial keycode rather than your current paid for keycode...that is all?
Eitherway, Support should be able to sort you out on this and if not then do come back here and we will see if we can faciliate the resolution for you.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.