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Need help with uninstall trial version and install purchased version

  • May 19, 2014
  • 4 replies
  • 38 views

I downloaded the trial version of WEbroot
Purchased Webroot Internet Security Complete
Uninstalled trial version
Installed purchased version
But trial version keeps popping up on desktop preventing me from using full version that I purchased
Called technical support
Tech removed or so we thought
This morning, trial version back popping up on desktop
It will not go away
Please help as I wanted the security that the full version offers but trial version is preventing me from accessing all components since it keeps asking me to purchase.  I have already paid for the cd.

4 replies

shorTcircuiT
Gold VIP
Hello jbt0911. Welcome to the Community!
 
Usually it is not needed to uninstall the trial, or instsll a paid version after using the trial.  Have you tried to simply enter your paid for key code into the trial?  You see, WSA uses the same installer for all versions, it is simply the key code currently in use that determines what features are opened for use.
 
Open the copy of WSA that is installed.
Click on the gear tool next to My Account
Enter the new paid for key code and activate.
 
See if that helps and let us know!  There are other steps we can do if thst fails.
 
 
(Pleqse note that while all standard versions all use the same installer, the Best Buy Subscription Software key codes DO require a different download.  If you purchased your paid for copy at Best Buy, please let us know.)
 
Also, please forgive my typos.... numb fingers and tablet touchscreens do not always mix....  ;)

Miquell
Community Leader
  • Community Leader
  • May 19, 2014
Hi jbt0911,
 
Welcome to the Community!
 
As David has suggested before, try to activate WSA once again, entering the purchased keycode here:
 



 
 
Regards,
 
Mike
 

shorTcircuiT
Gold VIP
Mike, 
 
Thanks for the screenshot!  I am on my tablet so am 'image challenged' :-) 
 
TEAMWORK :-) 

Miquell
Community Leader
  • Community Leader
  • May 19, 2014
You are most welcome David! :D
 
TEAMWORK ;)