Hi alewgro

 

Welcome to the Community Forums.

 

Unfortuantely, at this time there is no way to exclude any folders or files for that matter, from scanning by WSA.  The incusion of such a feature is, I belieev, on the way but as to when it will appear I cannot say.  Perhaps our most excellent Community Manager @ could advise on this point both in terms of veractity & timin, etc?

 

I should point out that WSA can 'interfere' with the smooth running of applications and this can be adjusted in one of 3 places depending on where the 'interference' has been applied.  Please review this KB Article that indicates where these places are what the settings are and how to change them.

 

Finally, one or more Holdem Manager components may be being 'interfered' with beucase WSA cannot ascertain as to whether they are good or bad.  If good they would be whitelisted and therefore let through without hinderence by WSA going forward.  What you can do is to scan you system and then check the Scan Log.

 

To do this click on cog/gear to the right of Utilities on main panel, then Reports > Save Scan Log.  The save dialog will open and ask you to indicate where to save a text file...give it a name & choose a location.

 

Locate the scan log and open it with a text editor...and see if you have any entries prefixed with [u]...if so then see if any of the entries are for any of the components of Holdem Manager.

 

If you find that there are please Open a Support Ticket and ask the Support Team to check and whitelist those entires for you (a copy of your scan log is automatically uploaded with your ticket so there is no need to do that separately).

 

Apologies for the lengthy reply but I hope that some of the ablve helps?  Please let us know if you have any further questions?

 

Regards, Baldrick

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Hi Baldrick,



Thanks for the information. I did get back HoldemManager with the [u] entry in the scan log. I will open a case. Thank you for the reply and all the great info!



-Adam

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I opened a ticket but I don't know how it got my scan logs, it was just a simple website query.

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Hello

 

When to you contact Webroot Support a simple Scan log is always uploaded with no personal info and via a encrypted connection and only the Webroot Support Staff see the Scan log.

 

HTH,

 

Daniel 😉

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@ wrote:

Hello

 

When to you contact Webroot Support a simple Scan log is always uploaded with no personal info and via a encrypted connection and only the Webroot Support Staff see the Scan log.

 

HTH,

 

Daniel ;)

Hi Daniel

 

Many thanks for covering that off...much appreciated.

 

Regards, Baldrick :D

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Hi Adam

 

Glad that you seem to have found what the issue is.  I am sure that SUpport will be back to you presently...they work 24/7 but their usual stellar service tends to be a bit slower than usual at the weekend...for obvious reasons. :D

 

Do post back if you have any further questions.

 

Regards, Baldrick

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I don't have any updated info on the release date for that feature, but I'll check again once everyone is back from vacation.

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Hi Nic

 

Many thanks for picking this one up...much appreciated.

 

Regards, Baldrick

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Those files have been whitelisted, the response was sent yesterday by one of my colleagues. 

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Hi Roy

 

Cheers, for that...I am sure that alewgro will appreciate that.

 

regards, Baldrick

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yes i do! Thank you very much. Amazing support!

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@ wrote:

yes i do! Thank you very much. Amazing support!

Not only Amazing but the best support of any AV vendor out there and you will not find any better.

 

This is what I like the Cloud does all the work and you can use your PC what it was made for: http://www.brightcloud.com/platform/webroot-intelligence-network.php

 

Cheers,

 

Daniel :D

 

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