Welcome to the Community Fubar,

You state here:

I bought a new keycode instead of renewing too add time to my subscription that is about to expire. When I activated it, it failed to add the time and instead added 5 more devices to my account. That is NOT what I wanted.



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Please contact 1-866-612-4268 and Customer Service will be able to assist you with this matter. Or you can chat with a representative here http://www.webroot.com/us/en/renewal



Let us know if thus isn't resolved so we can find more avenues for you,



Thanks,

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Hello and Welcome to the Webroot Community!

 

Since you posted in the Complete section and I assume you have the Complete version and using a NEW keycode make sure you save your Back Up & Sync Files and Passwords from your Password Manager as all will be lost when using a new keycode if you are using these features? And support can help you retrieve them for you but for a very short of time!

 

Thanks,

 

Daniel 😉

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