New activation failed to add time to account

Welcome to the Community Fubar,
You state here:
I bought a new keycode instead of renewing too add time to my subscription that is about to expire. When I activated it, it failed to add the time and instead added 5 more devices to my account. That is NOT what I wanted.

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Please contact 1-866-612-4268 and Customer Service will be able to assist you with this matter. Or you can chat with a representative here http://www.webroot.com/us/en/renewal

Let us know if thus isn't resolved so we can find more avenues for you,

Thanks,

Hello and Welcome to the Webroot Community!
 
Since you posted in the Complete section and I assume you have the Complete version and using a NEW keycode make sure you save your Back Up & Sync Files and Passwords from your Password Manager as all will be lost when using a new keycode if you are using these features? And support can help you retrieve them for you but for a very short of time!
 
Thanks,
 
Daniel 😉