I bought a new keycode right before my old one expired and now I can't access password manager at all. When I go online to my webroot acount it shows both keycodes one of which is expired and says so and the other says it is current which it is. Than why can't I access passwords or password manager? When I click on the passwords button it starts to load and then has a window pop up that says "The page could not be accessed. Please try again later or wait for 5 minutes.", I don't understand how to fix this problem.
Thanks.
new keycode and now no access to password manager
+62Hello jstocker87,
Welcome to the Community Forum,
Since you recieved a new key code you will need to submit a Support Ticket so they can transfer your passwords to your new keycode . https://www.webrootanywhere.com/servicewelcome.asp
They will gladly assist you in getting this fixed free of charge with an active subscription!
Would you let us know if this was resolved or not? Thanks!
Kind Regards,
Welcome to the Community Forum,
Since you recieved a new key code you will need to submit a Support Ticket so they can transfer your passwords to your new keycode . https://www.webrootanywhere.com/servicewelcome.asp
They will gladly assist you in getting this fixed free of charge with an active subscription!
Would you let us know if this was resolved or not? Thanks!
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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