Skip to main content

Password Manager.

  • June 27, 2015
  • 9 replies
  • 46 views

When I try to log into Password Manager it always says to try back in 5 minutes. I logged this into Webroots tech support but has anyone else had this problem?

9 replies

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • June 29, 2015
I haven't seen this error message before - is the issue still happening or have you been able to log in?

  • Author
  • Fresh Face
  • June 29, 2015
It is still happening - I logged a ticket with tech support but haven't heard anything back.

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • June 29, 2015
Ok they should get back to you today, hopefully.  Monday is our busiest day in support as a lot of people contact us on the first day of the week.  If you don't hear back let me know and I can ping someone.

  • Author
  • Fresh Face
  • June 30, 2015
I have not heard back. Thank you for any help you can give.

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • June 30, 2015
I see a note in the ticket that they've fixed the keycode - can you try logging in again to see what happens?  Not sure why they hadn't written back afterwards though.

  • Author
  • Fresh Face
  • June 30, 2015
Still getting this message
 
The page could not be accessed.
  Please try again later or wait for 5 minutes.

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • June 30, 2015
Ok I'll get someone to contact you shortly.

  • Author
  • Fresh Face
  • June 30, 2015
I can't thank you enough, it is finally fixed.:D

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • June 30, 2015
You're welcome - glad it's fixed now!