Password Manager cannot be accessed

When I try to access the Password Manager to edit passwords, the screen is gray and apparently is prohibited from completing its progress by something that is insecure.  How can I edit my passwords?

Hi sdhanel,
 
Welcome to the Community Forum,
 
Would you go into your browser settings and make sure PW Manager is enabled. Do you know how to do this? Let me know what browser you are using snd I can instruct you.
 
You can also use the toolbar Fix and see if that helps by reinstalling your PW Manager.
 
Password Management Toolbar Fix Tool For PC:
http://download.webroot.com/toolbarfix.exe 
 
To edit your Passwords Look below,
 
To access the Passwords site:

1. Log in to my.webrootanywhere.com.  
2. Click Passwords: [img]http://sw.nohold.net/Webroot/Images/wsa_passwordclickportal.png[/img] The Passwords site opens, similar to the example below. [img]http://sw.nohold.net/Webroot/Images/wsa_myidentity.png[/img]  

Tabs

Under Passwords, you will see the following tabs:

• Sites. Edit, open, or delete a previously defined sites and groups. Also view your passwords.  
• Favorites. View, edit, and delete sites in your Favorites list.  
• Form Fill profiles. View, edit, and delete Form Fill profiles.  
• Passwords. View, edit, and delete secure passwords generated by the Password Manager.

The icons in these panels indicate if the site has an associated note (http://sw.nohold.net/Webroot/Images/wsa_passwordnoteicon.png), is a Favorite (http://sw.nohold.net/Webroot/Images/wsa_passwordhearticon.png), requires a password reprompt (http://sw.nohold.net/Webroot/Images/wsa_passwordlockicon.png), or will auto-login (http://sw.nohold.net/Webroot/Images/wsa_passwordpencilicon.png). Click Edit next to a site name to add a note and to designate a Favorite, password reprompt, or auto-login.


MyIdentity actions panel

The Passwords site includes commands on the right side of the panel:
 
http://sw.nohold.net/Webroot/Images/wsa_myidentityactionspanel.png

See the following table for a description of each command.
 
MyIdentity actions panel
Add site
 Define login information for a password-managed site. For instructions, see Storing user names and passwords).
Add groupDefine a group for password-managed sites. Groups help you organize all sites into categories for easier viewing.

Note: To assign an existing site to this new group, select Edit in the row for the site and select the group from the drop-down field.
Add a Form Fill profileDefine a profile for automatic form-fill. A profile includes such personal information as your name, address, and credit card numbers for populating fields in website forms. This feature saves you from manually typing your personal data into web forms every time you make an online purchase, complete a survey, and so on.

For instructions, see Populating fields in web forms.
Open all FavoritesOpen sites that you specified as Favorites when you created sites. All the sites open at once in separate tabs of your web browser, which can be convenient if you use the Passwords site as your browser's home page.
View deleted itemsView and recover any groups or sites you previously deleted.
View historyView a list of tasks you performed with the Password Manager.
View Never listSuppress the toolbar prompts for specific web sites. In the dialog, select the type of prompts to suppress and enter the websites where you do not want to see those prompts.
Install BookmarkletsCreate Bookmarklets, which help you access your data if you are traveling, have a mobile browser, or are not using Internet Explorer or Firefox. For instructions, see Creating Bookmarklets.
Import dataImport data from another password-management application. For instructions, see Importing passwords from other applications.
Export dataCopy your user names and passwords into an Excel spreadsheet. For instructions, see Exporting user names and passwords.
 
 
 
Hope this helps and if not please get back to us,