Everything on my computer is working perfectly except for the Webroot Password Manager. When I attempt to log into it from Chrome or Firefox I get an error message: "An error occurred while attempting to contact the server. Please check your internet connection"
When I go to my web console and attempt to access passwords I get this error message: "This site says login failed reason=ajax error".
I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space.
I am able to access all sites on the internet and am networked in to a desktop with no issues. The only place I am getting this ajax error is when I attempt to access the Webroot password manager.
I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019. Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket? Any other ideas?
Regards, Tom Mitchell
Solved
Password Manager problem
+15Best answer by tmitch06905
Hello,
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
This topic has been closed for replies.
+1I would like to add that the Password Manager icon does not even show up, there is an icon for Webroot Filtering Extension, but nothing for Password Manager.
musicalbanker: Which browser? forgive me if this info exists here; I am following about 5 threads on this subject.
+1It's hard to believe that a software developer with a completely non-working, major component of it's software, would allow this to continue for 3 full months!!!
+1Multiplied over millions of password manager users, a low risk to the individual could turn in a large number of exposed passwords bluestacks.
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