Everything on my computer is working perfectly except for the Webroot Password Manager. When I attempt to log into it from Chrome or Firefox I get an error message: "An error occurred while attempting to contact the server. Please check your internet connection"
When I go to my web console and attempt to access passwords I get this error message: "This site says login failed reason=ajax error".
I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space.
I am able to access all sites on the internet and am networked in to a desktop with no issues. The only place I am getting this ajax error is when I attempt to access the Webroot password manager.
I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019. Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket? Any other ideas?
Regards, Tom Mitchell
Solved
Password Manager problem
+15Best answer by tmitch06905
Hello,
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
View originalThank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
This topic has been closed for comments
+54Hi Tom@ wrote:
Everything on my computer is working perfectly except for the Webroot Password Manager. When I attempt to log into it from Chrome or Firefox I get an error message: "An error occurred while attempting to contact the server. Please check your internet connection"
When I go to my web console and attempt to access passwords I get this error message: "This site says login failed reason=ajax error".
I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space.
I am able to access all sites on the internet and am networked in to a desktop with no issues. The only place I am getting this ajax error is when I attempt to access the Webroot password manager.
I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019. Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket? Any other ideas?
Regards, Tom Mitchell
Personally I am waiting for the new password manager at the beginning of next year and if you could wait that is what I would do unless you are in urgent need to get it working again then I would contact support.
JtR
+15@Jasper_The_Rasper
Thank you for the reply. From what you are saying, you believe that this ajax error is on Webroots end and not on my end?
Thank you for the reply. From what you are saying, you believe that this ajax error is on Webroots end and not on my end?
+54I am only referring to the point of actually waiting for the new PWM to be released. If you need an answer to that problem I would suggest contacting support Here.@ wrote:
@Jasper_The_Rasper
Thank you for the reply. From what you are saying, you believe that this ajax error is on Webroots end and not on my end?
+15Hello,
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Regards,
Webroot Technical Support
I just sent in a support request for this issue with error messages from Chrome. I am able to still use the webroot toolbar in IE for the time being. On the web console, the Password portion refuses to allow me to login. The message after correctly re-entering the username/password is "login failed". This issue was a sporadic problem for months actually, then just outright quit a day or two ago. Removed a reloaded several times and checked security settings,scanned and tried everything I can think of. BTW if you go to Chrome store, Webroot is NOT there. Whatever links are being used may be dated.
This is a major problem for Webroot users . As a long-time user 10 weeks to repair a technical problem is totally unacceptable. I have over 300 passwords stored in "manager," and during these 10 weeks I must create new passwords and keep track of them with other software or manually. When multiplied by Webroot's many other users using password manager storage, it seems that it would be imperative for Webroot to resolve the problems within 24 hours like most service-oriented companies do.
Agree. It has been a long time, but I suspect Chrome to be a separate issue the Webroot has no control over.I too am a longtime user. Mine still works in IE only (I use Chrome and/or IE in Windows 8.1 Pro). The stop gap I have for the time being is that I printed out the sites (includes passwords). After logging in to the toolbar, click Tools...print...sites. At least I know what they are if they get lost.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
Ok, maybe not. Turned off the LastPass extension in Chrome when I followed the earlier instructions.
+5My Webroot subsciption is payed up until March of 2020 but I could no longer wait for a password manager update so I purchased Last Pass and never looked back. The program works great.
URBANCROW
Running the Free LastPass for over 2 years now. No Problems at all. Works as smoothly as a "Swiss Watch". 😃@ wrote:
My Webroot subsciption is payed up until March of 2020 but I could no longer wait for a password manager update so I purchased Last Pass and never looked back. The program works great.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
I agree with bigser, I am disappointed that this wasn't given top priority. It's not like Chrome is a little known - rarely used Browser. 😞
Until today, my warnings were only off and on. Now I am not only locked out - the Password manager is gone from Chrome. If only I had remained old-school and kept my passwords in a notebook! Ugh. Lesson learned.
Until today, my warnings were only off and on. Now I am not only locked out - the Password manager is gone from Chrome. If only I had remained old-school and kept my passwords in a notebook! Ugh. Lesson learned.
+1I am having the same problem. I am unable to access password manager from either the webroot secureanywhere console or from chrome. It still lets me access in offline from the chrome toolbar.
+1I have been having the ajaxerror problem for a couple of months now... just living with it as I, generally, hate to call tech support at any company.
VERY DISAPPOINTED in Webroot not fixing this or even telling us what is going on.
I just upgraded to WR Security in October for VPN protection when I travel...
And just now after a 15 min wait spoke to Tech support who informed me that
VERY DISAPPOINTED in Webroot not fixing this or even telling us what is going on.
I just upgraded to WR Security in October for VPN protection when I travel...
And just now after a 15 min wait spoke to Tech support who informed me that
- the fix is in development and expected in a few weeks -- by mid Feb 2019
- passwords saved via the Chrome extension are NOT being saved over into the Console right now!!!
- he didn't know what communications or compensation management plans to execute
+3My subscription is up in 74 days, and I too will not be renewing. I have not had PWM since last May.
+1I am having the same issue "An error occurred while attempting to contact the server. Please check your internet connection" on Google Chrome browser. So let me see, I can no longer use Firefox because the Webroot add-on does not work. And now, out of nowhere, I start getting the "An error occurred while attempting to contact the server. Please check your internet connection" on Google Chrome? What the heck are you doing Webroot to resolve this long, ongoing, major issue with the Password Manager. Let's see some solutions and soon or otherwise refund my 2 year subscription fee.
Oh LOOK! Mid February came and went....and absolutely ZERO update from a corporate source.
What gives WEBROOT?
What gives WEBROOT?
Mine has disappeared with a fresh install of Chrome on a new Dell. Time to download my passwords again.
It's March 16th, past the "2 weeks" timetable given to a poster in another of the many threads on this subject regarding FF, and WELL past the "late Feb-Early March" timetable given previously. Besides the inability to use it if I allow FF to upgrade, now I am ALSO experiencing the login failures ("An error occurred while attempting to contact the server. Please check your internet connection") more and more. Locked out right now, although I AM in to PW manager in the online console.
As of Tuesday 12 March from Customer Service
"Unfortunately the password manager missing from chrome cannot be fixed at this time. The development team is aware of the problem and are working towards a solution. We do not currently have any information about when that fix will be released."
I'm not renewing since this was the primary feature that kept me coming back.
"Unfortunately the password manager missing from chrome cannot be fixed at this time. The development team is aware of the problem and are working towards a solution. We do not currently have any information about when that fix will be released."
I'm not renewing since this was the primary feature that kept me coming back.
+1Perhaps Best Buy should stop recommending this product. I was hoping this product could replace my Norton subscription with Password Vault because Norton is so expensive and slows down my computer, but it appears this Webroot product is unreliable and poorly supported. I bought my new PC a couple weeks ago and have yet to be able to get password vault to work. I worked with Best Buy's Geek squad yesterday for more than two hours, apparently even THEY don't know there is an issue with the Webroot product.
Webroot, you better get your act together soon or you will be losing MANY customers AND will lose the Best Buy product recommendation.
Webroot, you better get your act together soon or you will be losing MANY customers AND will lose the Best Buy product recommendation.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.