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Hi.

Everything is great with WSA Complete apart from the Password Management. When it tries to connect with my account it says that my e-mail addy is unknown but it is the same one which I have been using and it has not changed at all.
@ wrote:

Hi.

Everything is great with WSA Complete apart from the Password Management. When it tries to connect with my account it says that my e-mail addy is unknown but it is the same one which I have been using and it has not changed at all.

Hi Jeff,

 

Is it the same email address for your My Webroot Online Console?

 

Daniel
Yes, it is identical.

 
I am using Firefox and the Webrrot icon is in my toolbar but it is gray.

 
Sorry Jeff my internet went out for a bit, with the Gray Tray Icon use it to Open the GUI and it should tell you the reason also do a scan to see if it clears it if not reboot and do a scan again to see if that works. If not then it's best to Submit a Support Ticket so they find out what the issue is and please let us know the solution once it's fixed.

 

Thanks,

 

Daniel
That is OK Daniel.

I worded it wrong earlier. It is the Webroot icon in the Firefox toolbar but I have sent in a support ticket for it.

I did try reinstalling in the hope that it would reset it but it made no difference at all, but I will see what they say about it.

 

Thank you for your help.

 

Jeff.
Ok Great let us know the outcome. ;)

 

Daniel
I will do.
It is fixed now. I thought it would have been pretty easy. I think it was just a case of resetting the access/e-mail in my console.
Great to hear Jeff and thanks for letting us know. ;)

 

Daniel

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