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Password Manager won't load

  • November 26, 2014
  • 1 reply
  • 34 views

Hi, I have been using Webroot for about three months on my Lenovo PC.  This week, the password manager won't load/open so I can't use it. Any ideas how to get around this?
I open the Webroot after powering down and rebooting, etc. It was working fine on Windows 8.1 until a couple days ago.

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 26, 2014
Hello scheng60, welcome to the Webroot Community!
 
I need you to check something before we continue.  I understand you cannot access the Password Manager from within the browser toolbar, but i need to have you try it from the Account Console.
 
Log into the Console
Click the Passwords tab
See if your Passwords show up or not;
 
Please let me know what happens and we will go from there.
 
Thanks!