Skip to main content
To Customer Support To Customer Support
i have forgotten my password to the console. I can access the website fine but not the program. Any help? 🙂
Hello @

 

Welcome to the Community Forum,

 

Sure Please follow below or by clicking can't log in.https://my.webrootanywhere.com/forgotpassword.aspx

 

Follow the instructions below to reset your password or security code.

    1. Click here to access the management website.
 


  1. Click on the "Can't log in?" link in blue next to the Log In button.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
     
  2. Select if you would like to reset your Password or Personal Security Code.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
     
  3. Enter your email address in the box provided.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png

    If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.

    If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.  
     
  4. Type in the answer to your Security Question. This answer is case sensitive.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png
     
  5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.
 

Kind Regards,
NO, I have access to the website. The password and verification code for the website is not the problem. I can't access the PROGRAM on my computer. It has expired and I need to uninstall it but when I try to shut it down, it asks for the password to ACCESS CONTROL. Once again, the website is NOT the issue. The PROGRAM is asking for a password I set to it and I don't remember it.
Hello and Welcome to the Webroot Community!

 

Is this what your talking about Password protect the Program: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C13_Settings/CH13b_SettingAccessControl.htm I'm not sure so I would suggest that you Submit a Support Ticket and they will let you know how to bypass it.

 

Thanks,

 

Daniel 😉
Hi @,

 

Sorry about that! For this issue you need to submit a Support Ticket so that they can assist you. That's the only way because of the Security of the Webroot Program.

 

 

Regards,

Reply


Terms & Conditions