removal of browser hijacker "safesear.ch" ?
Does webroot have a removal tool for browser hijacker "safesear.ch" ?
Hello cdarnell, welcome to the Community!
Safesearch is not actually a virus, it is more adware junk, and what we on the Community refer to as a PUA (Potentially Unwanted Program).
Generally speaking, Webroot does not have 'removal tools' for specific items of this variety. Usually you can remove these types of things by:
1) checking the browser add ons/extensions and removing the 'bad' ones
2) checking in Programs for unknown programs that can be removed. HINT: sort Programs by DATE and look for anything installed on the date in which the issue started.
3) resetting the browser to original defaults.
If none of this works and you need additional help, please submit a Trouble Ticket to have Webroot Support take a look. This is a FREE service with your valid WSA license. NOTE: Once you submit a Ticket, please do NOT add to it until you have heard from Webroot Support. Doing so will alter the date/time stamp and cause your ticket to go back to the end of the queue.
I hope this helps, but please do let us know your progess in this matter.
Safesearch is not actually a virus, it is more adware junk, and what we on the Community refer to as a PUA (Potentially Unwanted Program).
Generally speaking, Webroot does not have 'removal tools' for specific items of this variety. Usually you can remove these types of things by:
1) checking the browser add ons/extensions and removing the 'bad' ones
2) checking in Programs for unknown programs that can be removed. HINT: sort Programs by DATE and look for anything installed on the date in which the issue started.
3) resetting the browser to original defaults.
If none of this works and you need additional help, please submit a Trouble Ticket to have Webroot Support take a look. This is a FREE service with your valid WSA license. NOTE: Once you submit a Ticket, please do NOT add to it until you have heard from Webroot Support. Doing so will alter the date/time stamp and cause your ticket to go back to the end of the queue.
I hope this helps, but please do let us know your progess in this matter.
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