Skip to main content
To Customer Support To Customer Support
Using Chrome and Reputation is enabled in Extensions.  However, there is no longer a "score" - the notification line appears at the top of the page and just shows "Webroot".  There used to be a ranking type of score.  Has this changed?  Thanks
Hello,

 

Shut down WSA from the system tray and then restart it or try a reboot of the system and let us know if they come back.

 



 

Thanks,
Did both suggestions - still no score.
Can you please do a clean reinstall?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

Reply


Terms & Conditions