Hi TommyEquality34

 

Welcome to the Community Forums.

 

Ini this circumstance I think that the best thing that you can do is to try an uninstall/clean re-install.  You should do this as follows:

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

If this fails to resolve the problem, you may need to contact Support for assistance.

 

If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticketi, or by phone during business hours.  (The online Ticketing system is manned 24/7)

 

If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.

 

Let's see if that has any effect in this case, either way please come back to us and advise, and if necessary we can look at other options to help you.

 

Regards, Baldrick

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Webroot is not working on one of my laptops, Every time I start or restart my computer I have to Manulaly Start it Up by Clicking on the Webroot Desktop Icon..Grrr So Annoying!!!

 

EDIT: Thread merged as duplicate of another; Baldrick

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I've tried unistalling it once but its still doing the same **bleep** what is the clean thing your talking about lol and thank you for reaching out to me btw...

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Hello

 

Try reinstalling Webroot

Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.

Enter the CAPTCHA code requested and allow the uninstall to complete

Restart your computer after the uninstall is complete.

 

 To install WSA

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode
  
• KEEP the computer online to install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Install with the new installer, enter your Keycode
  
• Let it finish it's install scan
  
• Reboot

 

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I tried unistalling it once and it still does the same thing i dont under stand what the issue is because i have no issues with it on my HP...ugh

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What OS are you using?

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I have the complete version if thats what you mean... just wondering is there an easier way to chat via this method...lol 

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Hi TommyEquality34,

 

If I may add something to assist in troubleshooting this issue or just for info.

 

I'm not sure of your OS so your locations could be different than mine (Windows 7 Ultimate 64bit)

 

I have WSA references in the system registry and msconfig start.  If start/run entries are missing from the appropriate locations for your OS it will spell trouble.

 

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Registry entry location for webroot

ComputerHKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionRun

[String Name=WRSA Value Data="C:Program FilesWebrootWRSA.exe" -ul

 

MSConfig Start entry

Enabled    Key              Program       Publisher         File 

Yes         HKLM:Run     WRSVC       Webroot         "C:Program FilesWebrootWRSA.exe" -ul

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MSConfig Start entries

Enabled     Key                        Program                                        Publisher                         File

Yes           Startup Common    Install Webroot FF RunOnce.lnk   Webroot Software, Inc.   C:Program Files (x86)Common Fileswruninstall.exe

 

Yes           Startup Common     Install Webroot IE RunOnce.lnk   Webroot Software, Inc.   C:Program Files (x86)Common Fileswruninstall.exe

 

Disc Location for Webroot Start entries

C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup

 

  

Regards,

Dave

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