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safety information icons

  • July 6, 2015
  • 5 replies
  • 43 views
C
Fresh Face
I created a new account on my computer. Now when I do a Google search the results do not have the safety information icons. How do I get them back?

Best answer by JamesG

@,
 
If you are using firefox you will want to click the three lines in the top right hand corner and then click on Add-Ons, this will open a new page where you can see all of the extensions you are using. If the filtering extension is present but disabled, simply enable it. If the extension is not present, you will want to uninstall and reinstall Webroot with Firefox closed and then when you re-open firefox you will be prompted to allow the extension.
 
Please let me know if this helps, or if you are still unable to get the extension working in Firefox.

Best Regards,
    TripleHelix

    5 replies

    JamesG
    • JamesG
    • Retired Webrooter
    • July 6, 2015
    Hello @,
     
    Welcome to the Webroot Community.
     
    What browser are you currently experiencing this issue in?
     
    You may have to go into the addons and ensure that the Filtering Extension is enabled.

    Please respond back to me here and I would be happy to assist.

    Regards,
    James G. Worldwide Online Retention Specialist
    C
    Fresh Face
    • colliejane
    • Author
    • Fresh Face
    • July 6, 2015
    Firefox. How do I get to the addons? I have spent all afternoon on this!!!
    JamesG
    • JamesG
    • Retired Webrooter
    • Answer
    • July 6, 2015
    @,
     
    If you are using firefox you will want to click the three lines in the top right hand corner and then click on Add-Ons, this will open a new page where you can see all of the extensions you are using. If the filtering extension is present but disabled, simply enable it. If the extension is not present, you will want to uninstall and reinstall Webroot with Firefox closed and then when you re-open firefox you will be prompted to allow the extension.
     
    Please let me know if this helps, or if you are still unable to get the extension working in Firefox.

    Best Regards,
    James G. Worldwide Online Retention Specialist
    C
    Fresh Face
    • colliejane
    • Author
    • Fresh Face
    • July 6, 2015
    Great! I had been looking in Webroot instead of Firefox addons! Mission accomplished!
    JamesG
    • JamesG
    • Retired Webrooter
    • July 6, 2015
    That is excellent news!
     
    Please do not hesitate to let me know if you have any additional questions, I am always happy to help!
     
    Have a great day/evening!
     
    Best Regards,
     
    James G. Worldwide Online Retention Specialist
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