Skip to main content
To Customer Support To Customer Support
Why all of a sudden does scheduler for SCAN and OPTIMIZER not work?
Hi ssd

 

Welcome to the Community Forums.

 

Would you please give us a bit more information as to in what way they don't work'? Do they start but freeze? Do you click the appropriate button and nothing happens? We need a little more to go on to be able to help.

 

Many thanks in anticipation.

 

Regards, Baldrick
I schedule normally.It used to work.Now nothing happens,I must do manually.It act like its not on schedule.
Hi ssd

 

OK, have you tried rebooting to see if this is just a temporary glitch?  If not please do so and if that does not clear the issue for you then I would recommend that you undertake a clean reinstall of WSA, as follows:

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that solves the issue for you.

 

Regards, Baldrick
I agree with Baldrick, but this thread might be worth a read also: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/scheduled-scan/m-p/9546#M804
@ wrote:

I agree with Baldrick, but this thread might be worth a read also: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/scheduled-scan/m-p/9546#M804

Ordinarily I would agree with you, Dermot, but in this case the Scheduler has been in use previously, and seems to have stopped working. :(
@ wrote:

@ wrote:

I agree with Baldrick, but this thread might be worth a read also: https:///t5/Webroot-SecureAnywhere-Complete/scheduled-scan/m-p/9546#M804

Ordinarily I would agree with you, Dermot, but in this case the Scheduler has been in use previously, and seems to have stopped working. :(

Indeed Baldrick, and a clean install is recommended in link (in option given in Support reply) I gave also. I suppose I was trying to draw attention to the Admin rights mostly.

Don't be sad...there is a consensus really Mon Ami ;) I guess I wan't too clear.

Just for info on this thread also:

http://live.webrootanywhere.com/content/586/Changing-Scan-Schedules

 

Reply


Terms & Conditions