Hello @,

 

Welcome to the Webroot Community,

 

Your personal security code is something you create when setting up your Webroot account.  



http://sw.nohold.net/Webroot/Images/wsae_general_create_an_account.png



Not all Webroot customers have a management account.  If you would like to create one, click here.



A security code is a memorable word or number, using a minimum of 6 characters.  



Every time you login (and when confirming the account), you are asked to enter two characters of it.  Each time you login, the specific characters you need to enter will change.  For example, the system might ask you to enter the first and fifth characters of this code.  Another time, the system might ask you to enter the third and fourth characters.  This adds an extra layer of security to your account.

 

If you can't sign into your Account Console Then please follow the instructions below.

 

 

• Click here to access the management website.

 

• Click on the "Can't log in?" link in blue next to the Log In button.
  
  http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
   
  
• Select if you would like to reset your Password or Personal Security Code.
  
  http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
   
  
• Enter your email address in the box provided.
  
  http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png
  
  If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.
   
  
• Type in the answer to your Security Question. This answer is case sensitive.
  
  http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png
   
  
• If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally..

If you need further assistance then you can submit a Support Ticket free of charge witgh an active subscription.Or: call Support.

 

If you are still unable to answer the Security Question correctly, we would like to work with you over the phone to help you access your account and reset your login credentials as necessary. Call us at 1-866-612-4227 during normal business hours. Webroot's Customer Support business hours are 7:00 AM to 6:00 PM, MST, Monday through Friday.

 

 

Kind Regards,

 

 

 



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