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sqlite3.dll tagged as malware

  • October 22, 2013
  • 9 replies
  • 66 views
R
New Voice
Am running Webroot SecureAnywhere on a desktop with XP installed.
last night sqlite3.dll in c:programfilesox sync came up as malware, the system isolated it and ran a second scan which came back as clean.
Problem is that when BOX starts on boot up, box sync comes back as not loaded.
 
Is SecureAnywhere at fault, or has something sinister corrupted the file,
do I restore to an earlier date or reinstate the quaranteened file or reinstall BOX?
 
in anticipation,  thanks
 
Ade
    explanoit

    9 replies

    explanoit
    Silver VIP
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    • explanoit
    • Silver VIP
    • October 22, 2013
    I've raised a priority business support case regarding this.
    In 30 minutes right click the Webroot tray icon > refresh configuration.
    This should repair it as I assume they will have it fixed by then. False detections are centrally restored and repaired once your computer checks in with their systems.
     
    Business users have enhanced threat information views, I'll post here once I see the detection is reversed.
    ---------------------------------------- Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester Find me on Twitter!
    R
    New Voice
    • roadhog
    • Author
    • New Voice
    • October 22, 2013
    Thanks Explanoit, as it's 00.36 am and I need to start early for work, I will try your fix this evening.
    Your prompt reply  and assistance is much appreciated
     
    Thanks Ade
    R
    New Voice
    • roadhog
    • Author
    • New Voice
    • October 23, 2013
    Hi explanoit, having right clicked on the system tray icon, there is no option to refreshconfiguration'  sorry.
     
    Ade
    R
    New Voice
    • roadhog
    • Author
    • New Voice
    • November 2, 2013
    Have reinstated the file from quaranteen and everything seems ok since  (5 days ago)
     
    roadhog
    E
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    • EamonFOpenText Employee
    • OpenText Employee
    • November 6, 2013
    @ wrote:
    Have reinstated the file from quaranteen and everything seems ok since  (5 days ago)
     
    roadhog
    Hi Roadhog,
     
    Can you post the MD5 of the file in question please? I would like to look into why this file was flagged. 
     
    Thanks!
    EamonF
    R
    New Voice
    • roadhog
    • Author
    • New Voice
    • November 6, 2013
    Can do, can you provide instructions  on how to do this (Is it in the Threat Log?)
     
     Thanks Ade
    E
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    • EamonFOpenText Employee
    • OpenText Employee
    • November 6, 2013
    @ wrote:
    Can do, can you provide instructions  on how to do this (Is it in the Threat Log?)
     
     Thanks Ade
    Yes if you right click on the WSA tray icon, select "Save a Scan Log" and go to the time / date the file in question was determined. You may copy the entire line if you prefer. 
     
    Thanks!
    EamonF
    MikeR
    R
    New Voice
    • roadhog
    • Author
    • New Voice
    • November 6, 2013
    Hi EamonF, have done as you said, however there is no entry for that date and time (24th Oct)
     
    Ade
    E
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    • EamonFOpenText Employee
    • OpenText Employee
    • November 7, 2013
    Can you PM me your license / keycode please and I will look into it for you.
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