Hi @joebalaji 

Sorry for the delay you are having, most of us on here are just volunteers but I will ping a couple of the Webroot team who will hopefully sort it out or get things moving for you.

@freydrew  @khumphrey 

Thank you @Jasper_The_Rasper

I hope they provide a solution for subscription and to get my money back. 

Hey @Jasper_The_Rasper unknowingly I clicked solve button instead of liking your comment. Please help me with this.

I have marked it as unsolved for you now @joebalaji  and you do not need to do anything now until either @freydrew or @khumphrey have replied to you.

@joebalaji ,

Have you tried contacting our SUPPORT TEAM ? I’m unable to see information regarding payment processing so you will have to go through customer support to get something like this resolved. I would recommend calling as that will likely be quicker and easier for them to confirm your identity. 

Please let me know if you have any trouble. Thanks!

-Keenan

Hi Keenan,
 

I have raised a ticket about the same last week. I didn't get any response from the support. Also, I have tried to contact the toll-free numbers and for me, it says the numbers aren't valid as I'm from India. The money is not refunded to my bank account too. I can attach the transaction details to webroot if needed. Please help me with this.

Hi @khumphrey ,

I still didn't receive my money back or the issue is not resolved. Is this the way webroot steals money? Because I didn't get response from support for more than 2 weeks now. The transaction showed error, it didn't get fail or success. But still webroot took money from my account. And still I didn't get subscription either. When I have contacted bank, they have mentioned that the transaction has made by webroot showing it as success  and debited 2 times. How can we trust this product any more when they steal through URL like an hacker? The product is losing a customer who is using it for years. This seems like Webroot is doing a Cross-Site Scriptingattack on customers and stealing money from their account. I have screenshot of URL, purchase error and transaction to Webroot company. We root cannot deny this incident. If I am not getting this resolved, I'm sure I will make this issue known to everyone as this company is cheating customers.

@joebalaji ,

I’m sorry that support has not gotten back to you yet - can you please private message me the email associated with your webroot account? I’ll check in with support for you.

Thanks,

Keenan

Sure, please check your inbox.