SYSTEM SCAN NOT PREVENTING POP-UP ADS

Hello and Welcome to the Webroot Community!
 
You need to Clear all History and Cookies in your Browser or Browsers and if you let me know which one your using I can show you how and add a Free Adblocker.
 
Thanks,
 
Daniel ;)

I've done "clearing the browsing history" (using Chrome), then I go into a website like eBay, for example, then all the pop-ups are back again. I have downloaded the free Adblock from Chrome, it cleaned the ads out one time, and now, that ads are back, not sure what's going on. Thanks for your time. (-; Carmen

Also since you have WSA-Complete can you check all the Boxes in System Optimizer and Run it that should clear most of the garbage out and please let us know how your Browser is acting and the pop-ups disappeared? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C9_SystemOptimizer/CH9c_ChangingSystemOptimizerSettings.htm then Run Optimizer: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C9_SystemOptimizer/CH9a_RunningSystemOptimizer.htm
 
Thanks,
 
Daniel 😉

@ wrote:
I've done "clearing the browsing history" (using Chrome), then I go into a website like eBay, for example, then all the pop-ups are back again. I have downloaded the free Adblock from Chrome, it cleaned the ads out one time, and now, that ads are back, not sure what's going on. Thanks for your time. (-; Carmen

Hello Carmen we highly recommend this Ad Blocker https://chrome.google.com/webstore/detail/ublock/cjpalhdlnbpafiamejdnhcphjbkeiagm?utm_source=chrome-app-launcher-info-dialog and did you clear out all History in Chrome?
 
Thanks,
 
Daniel
 

 

 
 

 
 
 

 
Also under Extensions do you have the Webroot Web Filter Enabled? the number does not matter as we Beta testers are testing this new version!