System32 issue

Hello BictonShacks and Welcome to the Webroot Community Forums. ;)
 
Can you right click on the WSA Tray Icon and Save a Scan Log and post the line in the log that shows that file name?
 
Example: [g] c:windowssysnativeqdvd.dll [MD5: 973131EB99BE1E19DAC502CB724E72A5] [Flags: 40010000.195]
 
Thanks,
 
TH

Hi TH,
Thanks for getting back to me. But I am a novice in these things and am not quite sure what you mean by Tray Icon - when I right click on the desktop icon there doesn't seem to be any option to save a log file.
Matt.

Is the VM based on a clean image? The detection below sounds like a rootkit detection from your description. That particular file is a favourite of one particular rootkit. However I will need more information. The tray icon is the one that is down by your clock on the bottom right hand side of your taskbar. There should be a little green W icon although in your case it may be gray with a red mark on it (indicating an infection)

SystemRootsystem32driversxcpip.sys

Thanks members for the responses - the problem has been fixed through the very efficient service of the Support tech. I appreciate the interest in my problem though.