Hi ,
i install teamviewer and try use it .
when my webroot is active ( run ) my teamviewer can not activing and get ID , but when shut down my webroot solve problem .
could you please help me ?
thank you .
Answer
teamviewer problem
+37Best answer by Petrovic
Hi
Allow this process:
&
Thank you
Petr.
Allow this process:
&
Thank you
Petr.
Security Softwares & Antivirus Business & Market Analyzer * Write near 5000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir ( more than 500 topics about Webroot ) * Do you know Where is Durantash ? my profile picture is part of Durantash ( Ziggurat , Chogha Zanbil )
Hi durantash
That is strange as I use TeamViewer and I have no trouble whatsoever...when I open the app I get an ID presented to me as I would expect.
Check under Active Processes as I have an entry for TeamViewer_Service.exe and other .exes which are showing as 'Allow'...make sure that is not set to 'Block'. Same under the Firewall...under Active Connections...the same .exe as above is showing and I have the permissions set to 'Allow'...check that it is not set to 'Block' there as that would stop communication with the Web and the downloading of an ID.
HTH?
Regards
Baldrick
That is strange as I use TeamViewer and I have no trouble whatsoever...when I open the app I get an ID presented to me as I would expect.
Check under Active Processes as I have an entry for TeamViewer_Service.exe and other .exes which are showing as 'Allow'...make sure that is not set to 'Block'. Same under the Firewall...under Active Connections...the same .exe as above is showing and I have the permissions set to 'Allow'...check that it is not set to 'Block' there as that would stop communication with the Web and the downloading of an ID.
HTH?
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
+52Hi
Allow this process:
&
Thank you
Petr.
Allow this process:
&
Thank you
Petr.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
+37Thank you so much .
After I add and allow teamviewer process and files at Webroot Settings , my problem solved .
After I add and allow teamviewer process and files at Webroot Settings , my problem solved .
+52Thanks
Please feel free to ask any further questions you might have.
Petr
Please feel free to ask any further questions you might have.
Petr
Hi durantash
Glad that you issue is solved. Always happ to be of help as and where one can.
Have a great weekend.
Regards
Baldrick
Glad that you issue is solved. Always happ to be of help as and where one can.
Have a great weekend.
Regards
Baldrick
+56Just add what Solly and Petr said I would Submit a Support Ticket so they can get those files Whitelisted and if it updates the same thing can happen again and send another support ticket to get them whitelisted!@ wrote:
Thank you so much .
After I add and allow teamviewer process and files at Webroot Settings , my problem solved .
Cheers,
Daniel 😉
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