Trying to reinstall my back-up program MyPCBackup, can't do it with the firewall on, need to shut it down for a few minutes.
Temperialy shut down firewall to install MyPCBackup program the tech's deleted
Hi Hall
Welcome to the Community Forums.
What leads you to that conclusion? Are you getting issues when trying to install, and if so then what are these? Some detail would help to see if we can advise on an alternative approach that does not necessitate turning the Firewall off...something that one should not need to do to install a program.
Are you trying to install a new version of the program? If so then it is most likely that as this is a new version that it is not yet whitelisted by Webroot.
If you want to install it without WSA interfering then you need to check under the 'Block/Allow Files' tab (get to it by clicking on the gear/cog symbol to the right of the PC Security tab on the main app page) and once there checking the list of apps for the Nero installer. If you find an entry on the left check to see what the permissions are on the right...most likely 'Block'. If you are happy that you have downloaded the installer from a reputable source, i.e., the Nero website, then change the permisions to 'Allow'. Then close WSA and try the installer again.
If that does not work it would suggest that there are other parts of the installer that WSA is objecting to and so what you can then do is (i) close your internet connection, & (ii) shut down protection by right clicking on the notification tray icon and selecting that option from the context menu displayed...you will need to confirm the shut down by entering the CAPTCHA code requested, and then you can try the install again (this is not my favourite option as one is killing protection but if one is not connected to the internet one should be safe...but if the installer requires an internet connection duringthe install then this may not work)..
If that works then just find the WSA shortcut in the Start Menu or wherever you have located it and double click that to start protection up again, then re-establish your internet connection, etc.
One this go to note is that as this is a new version it is quite likely that WSA may interfer with it's operation until it is whitellisted, or if WSA believes that your privacy is in jepoardy, etc., so if you run into any problem using it please review this Knowledge Base article that cover the 3 main areas where users can inspect for blocks, what those blocks are and what options there are available as alternatives, etc.
Hope that helps? And please come back if you have any further issue or any further questions...that is what we are here for...amongst other things...:)
Regards, Baldrick
Welcome to the Community Forums.
What leads you to that conclusion? Are you getting issues when trying to install, and if so then what are these? Some detail would help to see if we can advise on an alternative approach that does not necessitate turning the Firewall off...something that one should not need to do to install a program.
Are you trying to install a new version of the program? If so then it is most likely that as this is a new version that it is not yet whitelisted by Webroot.
If you want to install it without WSA interfering then you need to check under the 'Block/Allow Files' tab (get to it by clicking on the gear/cog symbol to the right of the PC Security tab on the main app page) and once there checking the list of apps for the Nero installer. If you find an entry on the left check to see what the permissions are on the right...most likely 'Block'. If you are happy that you have downloaded the installer from a reputable source, i.e., the Nero website, then change the permisions to 'Allow'. Then close WSA and try the installer again.
If that does not work it would suggest that there are other parts of the installer that WSA is objecting to and so what you can then do is (i) close your internet connection, & (ii) shut down protection by right clicking on the notification tray icon and selecting that option from the context menu displayed...you will need to confirm the shut down by entering the CAPTCHA code requested, and then you can try the install again (this is not my favourite option as one is killing protection but if one is not connected to the internet one should be safe...but if the installer requires an internet connection duringthe install then this may not work)..
If that works then just find the WSA shortcut in the Start Menu or wherever you have located it and double click that to start protection up again, then re-establish your internet connection, etc.
One this go to note is that as this is a new version it is quite likely that WSA may interfer with it's operation until it is whitellisted, or if WSA believes that your privacy is in jepoardy, etc., so if you run into any problem using it please review this Knowledge Base article that cover the 3 main areas where users can inspect for blocks, what those blocks are and what options there are available as alternatives, etc.
Hope that helps? And please come back if you have any further issue or any further questions...that is what we are here for...amongst other things...:)
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.