I have a user who called in saying whenever they tried to play a video on a training site it wouldn’t play (they could skip ahead throughout the video but the play functionality appeared to be suspended), I fired up this page on a non Webroot computer and the video played just fine, after the uninstall process completed on the user’s computer they were able to play the videos. How do I whitelist this site for this customer?
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Training videos not playing when Webroot is installed, need to whitelist url
Best answer by TripleHelix
Hello
Fill out this online form with the URL that you want whitelisted as they look after the website ratings: https://www.brightcloud.com/tools/change-request.php
Thanks,
+63Hello
Fill out this online form with the URL that you want whitelisted as they look after the website ratings: https://www.brightcloud.com/tools/change-request.php
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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