Dera Webroot,
I have to say first and foremost I love your PC software, it's awesome!
So naturally as soon as you made it avaliable for Mac I had to try it out.
FIrst I ran into a little bit of trouble because the installer for mac was nowere to be found, had to regester for a trial period and choose Mac before a DMG file was downloadable. Little inconvinient but now when I have it more trouble came to show.
1)
Everyday when I start my computer your software makes a scan, please make an option to set times when it should scan and not scan.
2)
Every time your software start it want to quarantine a file called osx/imuler.a from my Dropbox app.
I am pretty sure that this imuler.a is harmless as it's apparently the protocol file dropbox uses to comunicate - but anyway I quarantine it. Problem is it somehow is never really registered, because everytime I restart or start normally the scan detects that file.
3)
Please make an option for a black/grey logo in the tray bar, I really don't like have a bright green dot up there as the only colored logo.
4)
Why is my Mac not showing up under my Webroot account when I login to the site?
Is it actually safe and properly secured?
Hope you can answer my questions, else I will have to go back to my old antivirus solution.
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Hello,
Items 1, 3, and 4 would all make for excellent Ideas Exchange suggestions. By using the Ideas Exchange, we can track the popularity of feature requests and make efforts to prioritize them. Item 4 is normal for now, but there's certainly an opportunity for improvement there by listing it in the console.
Item 2 sounds like it's probably a false positive, but we'll want to have our threat researchers take a look to be certain. For false positives, please use the support system, as that is a direct line to our threat specialists, who can examine the file in question and act accordingly based on their findings.
For future reference, and for anyone looking for the Mac installer, it's located here. My apologies it was not immediately easily locatable for you.
Items 1, 3, and 4 would all make for excellent Ideas Exchange suggestions. By using the Ideas Exchange, we can track the popularity of feature requests and make efforts to prioritize them. Item 4 is normal for now, but there's certainly an opportunity for improvement there by listing it in the console.
Item 2 sounds like it's probably a false positive, but we'll want to have our threat researchers take a look to be certain. For false positives, please use the support system, as that is a direct line to our threat specialists, who can examine the file in question and act accordingly based on their findings.
For future reference, and for anyone looking for the Mac installer, it's located here. My apologies it was not immediately easily locatable for you.
Yes, this was a false positive and has been fixed in the next def file.@ wrote:
Item 2 sounds like it's probably a false positive, but we'll want to have our threat researchers take a look to be certain. For false positives, please use the support system, as that is a direct line to our threat specialists, who can examine the file in question and act accordingly based on their findings.
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