As my Webroot subscription comes to renewal time, next month, I have the following observations on the sales tactics and general customer feedback. To begin with, there is no link to Customer Feedback. You can request technical support, but I wouldn’t bother that department with my feedback and/or personal complaints about the service. This leads to a customer feeling that the company doesn’t care what the end user feels about the service they are receiving. Also it would lead me to think that their technical support must deal with customers, who would like to voice their opinion about the functionality of these services. A general feedback link might alleviate such instances as well as give customers a general feeling of being important to the company they are forking out money to. I looked through everything and even Googled Webroot customer feedback. No such link existed so I found this community page. So, as I stated, about a month before my subscription expires, webroot gives me a desktop pop-up every time I boot-up, and every time I use the software. This is so intrusive and annoying. There is no setting in which to turn it off. This, to me, is yet another reminder, not to renew, but that my convenience is of no importance, as well as my opinion of the program they want me to keep purchasing,, by not caring to ask customers their feedback. So, not only have they changed my decision to renew, which I originally planned on doing, but I am now, not only, not renewing service, but I am uninstalling early, as to rid myself from the annoying pop-up, insisting on my renewal. So there is a couple points to ponder. If anyone from the company ever actually reads this, you might want to consider passing this up the ladder, that is, if anyone even cares about things like customer satisfaction, or satisfactory business practices, or creating return customers that lead to increased profitability.