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unable to add a third device to 5 device subscription

  • February 17, 2015
  • 1 reply
  • 24 views
1
When i went to my account it showed 4 pcs  were utilizing Webroot  .One of the pcs  is defunct so i deactivated it. The other one was deactivated until the hard  drive was replaced.  Now the account shows two pcs protected but will not permit me to add the third. Please assist.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 18, 2015
    Hello 153,
     
    Welcome to the Community Forum,
     
    Would you go here to the KB Article and reactivate that PC?
     
    If you continue to have issues then you can issue a Support Ticket free of charge and they will investigate this matter.
     
     
    Please let us know if this was resolved or not.
     
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    D_J
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