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I am getting lots of duplicate files with different timestamps on them. Is this a setting or virus. Using Lenovo H520 desktop with windows 8.1.

 

Thanks for any help. Webroot and Microsoft does not find a virus.
What are the file names you are getting duplicated?  If you can post a screenshot that would be helpful.

 

Also if you ever suspect a virus despite Webroot showing that you are clean, you can talk to our support for free and they'll double-check things for you:

http://www.webroot.com/us/en/support/contact
Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

Addie grandmother (2014 05 22 19 55 37 UTC).oxps    12/16/2013 9:59 AM  XPS Document   126KB

 

All 6 entries are listed together on the same screen in sequence. I could not copy and paste so typed in and copied down. All are the same.

 

Thanks for the help
The .oxps file extension is a microsoft document format - those could have been created by attempting to print and using the document writer option instead of selecting a printer:

http://fileinfo.com/extension/oxps

 

Does that sound like it could have been what happened?
I need to think about that. NOT likely I think for as the following wll show.

 

Bobby truck insurance and tag receit 010414 (2014 05 22 19 55 37 UTC).pdf  2/4/2014 6:26 AM ADOBE ACRIBAT 788 KB

 Bobby truck insurance and tag receit 010414 (2014 06 05 04 06 55 UTC).pdf  2/4/2014 6:26 AM ADOBE ACRIBAT 788 KB

Bobby truck insurance and tag receit 010414 (2014  07 09 02 19 54  UTC).pdf  2/4/2014 6:26 AM ADOBE ACRIBAT 788 KB

Bobby truck insurance and tag receit 010414 (2014  08 10 11 00 38  UTC).pdf  2/4/2014 6:26 AM ADOBE ACRIBAT 788 KB

Bobby truck insurance and tag receit 010414 (2014 12 10 01 24 00 UTC).pdf  2/4/2014 6:26 AM ADOBE ACRIBAT 788 KB

Bobby truck insurance and tag receit 010414.pdf 

 

All of the above is in the documents directory and displayed like you see it with many more like this. So some are the same date and some are like this one  - a different date. The first example I would not have printed out 5 or 6 times. And for sure I would not have printed the tag receit out multiple times.

Thanks for the suggestion.
Yeah if you haven't done any printing then this explaination wouldn't fit.  I'd suggest contacting our support at this point.  They can confirm whether your system is clean or whether something slipped by our defenses:

http://www.webroot.com/us/en/support/contact
OK Nic. And Thanks for the help. Next I am going to get the password lock fixed if it blows up the rig. I keep thinking I will find the answer. However the password lock has evaded me.

You have a great day and a better tomarrow.

 
Sounds like a plan - let us know how it goes!

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