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Web account

  • December 16, 2012
  • 3 replies
  • 37 views

I'm having another problem now.  When I log into my "my webroot anywhere" online account, it always shows as 0 pc's protected uder the PC Security tab.  
I have uninstalled and reinstalled the app, entered my valid and active key code upon installation.
Any thoughts on how to correct this?
Thanks.

Best answer by drmancu

All set, thank you MikeR.
 

3 replies

MikeR
  • Retired Webrooter
  • December 17, 2012
I was able to find your old account and associate your new Complete keycode which resolved your issue here. The MyWebroot account can take some time to update, are you now seeing the protected devices/computers in your console?

  • Author
  • New Voice
  • Answer
  • December 18, 2012
All set, thank you MikeR.
 

MikeR
  • Retired Webrooter
  • December 18, 2012
No problem, just wanted to double check! :D
 
Happy Holidays.