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Web Root Filtering Extension crashes IE 11

  • September 17, 2014
  • 3 replies
  • 83 views

Linking to http://www.liverpoolfc.tv IE 11 crashes when the Web Root Filtering Extension is enabled.  After disabling the extension (though IE Manage Add-Ons option) and restaring IE 11, I am able to browse to the above site.  [I have tried resintalling IE 11 and Web Root Secure Anywhere (latest version), both to no avail.  The only way to access the site is to disable the add-on.
 
Please advise....
 
Cheers.

3 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Yes I see as well can you please Submit a Support Ticket and ask then to look into this issue and even add the link in the Ticket! Also let us know the outcome as it could help other users.
 
Thanks,
 
Daniel ;)
 


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  • Fresh Face
  • September 19, 2014
I am experiencing the same exact symproms on two different Win 7 computers (64 & 32 bit).  Several web sites will immidiately crash IE 11 with the same fault in wrflt.dll.
 
Disabling the Webroot Filtering Extension in IE 11 stops IE from crashing. 
 
I am not positive when this began, but quite possibly with the release of 8.0.4.123.  That is about the time I noticed the repeatable IE crashing with webroot filtering extension enabled.
 
Thank you.
 
CNE76
 
 

Ssherjj
Moderator
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  • Moderator
  • September 19, 2014
Hello cne76,

Welcome to the Community Forum,

Sorry to hear you are having these issues! Would you please issue a support ticket so the Support Team can help you.

https://www.webrootanywhere.com/servicewelcome.asp

Please let us know how it goes so that we can help others..if you get a chance.or you just want to browse and join in that would be great too!

Best Regards, 🙂